Policies and Regulations
Effective communication is essential in order to provide good customer service and to fulfil the standards of service set by the Library. This policy documents how we communicate with our customers, our communication objectives and our on-going endeavour to listen to and respond to our customers through active consultation and feedback.
The Library makes every effort to provide a high standard of service to all of our customers. However in the event that you wish to comment on any aspect of the service, the Customer feedback policy outlines the process you can follow. An outline of our complaints procedure and timelines can be viewed in the Complaints Procedure Flowchart.
This policy sets down the responsibilities of AFBI Library Services and its customers in terms of loans, fines and charges. This document has been produced to establish clear guidelines for all library service points, which is essential if customers are to be treated fairly and consistently throughout the Library. By detailing the variety of methods that customers can avail of to manage their loans and their library account, Library Services aims to encourage good library practice by customers.
The Library is grateful to those who have made donations and who offer unsolicited material to the Library. Many of the items that are accepted would not otherwise be obtained by the Library and they make an important contribution to research activities at AFBI. The Donations Policy offers guidelines to help potential donors.
The purpose of the Library Regulations is to enable users to make the fullest use of the University's library resources, buildings and services. The Regulations cover library access, conduct in the Queen's library sites, borrowing and other services and resources.
This outlines our policy in relation to Library resources. It includes general guidelines on their selection, management and rationalisation in support of research.